What is Coupa?
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Coupa is Rivian's e-Procurement platform for indirect (non-vehicle)
purchases and expenses.
Are all Rivian purchase orders on Coupa?
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Coupa houses all Rivian's Indirect POs (6 digit#). Direct POs (10
digit#) will be managed through Basecamp. Please check with your
Rivian buyer if you cannot locate a PO.
Where do I start?
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CSP! New suppliers will receive an invitation via email to set up
your Coupa supplier account.
Are there resources about CSP in other languages?
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Yes, please find CSP Guides in Chinese and Japanese
here.
Does CSP cost me any money to interact with Rivian?
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No, CSP is completely free for Rivian suppliers.
What if I did not receive an invitation to connect to CSP?
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The primary contact of your organization will receive a CSP
connection invitation. Please check your spam folder for an email
from Coupa Supplier Host before reaching out to
vendormanagement@rivian.com.
What if I have already set up a CSP account with another
customer?
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Accounts with the same email address are merged automatically
(regardless of which invite message you use to create your account,
since both invites are sent to the same email address). If your
company has more than one account/profile in the CSP with several
users, accounts can be merged. Please see
Manage Merge Requests
for details and instructions.
Can I send Rivian a CSP connection request to complete the
onboarding process?
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Simply linking your vendor account to Rivian does not complete the
vendor onboarding - we require that the vendor onboarding forms are
completed with tax documentation and banking if applicable (linking
the account does not provide us with those details but establishes
the connection for PO's and invoices in the future)
I do not have access to Profile, Information Requests, or select
Rivian as a customer from the dropdown on CSP. How do I fix
that?
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Please reach out to your company's Admin User with this request. The
admin can check your account permissions on the admin page and give
access to other users as necessary.
Why am I being asked to provide company confidential
information?
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This information is used to perform the appropriate due diligence.
Recognizing that the information is confidential, it will only be
shared with those involved in the completion of the review. The
information will only be used for Rivian's risk management purposes.
How can I delegate the review for CRA?
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How do I add another user to CSP?
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Click on the "Set Up" Tab in the portal and click on "Invite User"
on the top right. Enter the user's email and name, edit their
permission and customer access, and click "Send Invitation".
I cannot invite a user from my company - I get a message that they
already exist.
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The user may already have registered in the system. You can choose
to merge your account with theirs if they show on your merge
suggestion list. Please see
Merge request
for more details.
I have invited a user to my CSP account, but they cannot see Rivian
in the customer dropdown.
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Please see
Adding users to your account. Once you have successfully set up a new user, you can edit their
profile in the admin page and set up connection with Rivian’s
account.
I am getting "unauthorized or expired account." What do I
do?
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Contact
vendormanagement@rivian.com
to check the status of your supplier account. Please include your
company’s name in the subject of the email when you reach out.
I am having an issue logging in, what can I do?
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Please ensure you are using the recommended browsers: Google Chrome,
Mozilla Firefox, Microsoft Edge and not using the browsers
auto-populating feature to enter username and password. If issue
persists, please try in a different browser or incognito mode.
How do I reset password for my account?
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Please use the following link to reset your password for your CSP
account. You will need to use the email address that you used to
register for your CSP account.
Forgot password.
How do I change the price or quantity on a purchase order?
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Reach out to your Rivian Buyer to submit a change request if PO
modification is needed. Please provide an updated quote to back-up
the revision.
How do I invoice against a soft-closed PO?
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If an invoice or credit memo submission is needed, or if a PO is
soft-close prematurely by mistake, please reach out to
purchasingsupport@rivian.com
for assistance. Please note: Inactivity will prompt Coupa to close
the PO automatically. Make sure you action against the reopened PO
as soon as possible.
How do I create an invoice for goods and services that are not
backed by a purchase order?
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Rivian follows a strict ‘No PO No Pay’ Policy - All invoices are
required to be associated with a valid PO#. Please reach out to your
Rivian Buyer to obtain a PO.
What does "Tolerance Hold" mean on an invoice status?
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This means your invoiced amount differs from the PO by more than
system allows. Please reach out to your Rivian Buyer to review and
update the PO as needed.
How do I learn more about hosting a catalog with Coupa?
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Where can I learn more about the sourcing events on CSP?
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What is the minimum requirement for a supplier to receive orders
via cXML?
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What is the minimum suppler requirement to send cXML
invoices?
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Why can't I send cXML invoices?
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Please check if you are using the supported protocols: TLS 1.1 or
TLS 1.2. If you still have issues, contact
supplier@coupa.com.
How do I implement a cXML/punchout on my website?
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You will need a dedicated cXML developer or a third-party
consultant, for example, Punchout2Go, to make your website cXML
compliant. Once your site is cXML ready, provide your credentials to
your customer. They will handle the rest. For more information, see
http://cxml.org.